Shipping Policy
When your order ships, we will notify you via email. You will also receive a tracking number that will allow you to track your package. Do not hesitate to contact us if you notice that something seems unusual with the progress of the shipment. We have several methods of shipment available: Small Parcel and various levels of White Glove services:
Small Parcel
When available based on product, we will ship smaller, lighter items via FEDEX.
Depending on where you are located to the shipping warehouse, your item will arrive between 1 and 6 business days after it leaves the warehouse.
We do not require a signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. You must note all damage on the shippers copy before they leave your home. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge.
White Glove Freight:
Gold Level:
Gold service level provides two-man delivery, to inside your residence to the room of your choice. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us to make arrangements. Once the product is in the room of your choice, the carrier will unpack the product and provide light setup that requires basic tools (pieces will be screwed or bolted together, set pieces next to each other or on top of each other). The shipper will also remove and dispose of all packaging. In all cases the shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services along with additional charges to you. Please contact us if you feel you need these services. When your order arrives at the delivery agent closest to your home or office, you will be contacted for a delivery appointment. The appointment is typically a 2- to 4-hour window, Monday through Friday during regular business hours. Please remember with a white glove freight is that you MUST inspect the product and any packaging you see at the time of delivery. If there is any damage to either the product or the package, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED” and note this detail on the form that they ask you to sign. This will allow us to assist you with the resolution efficiently and promptly. This service may be available to you based on your area. There will be an additional charge for this service that our Customer Service department can offer you.
Shipping Rates
$Orders up to $999.99 cost of $199
$1000 to $2499.99 cost of $99
Orders of $2500 and above are FREE!
All Beds Incur a $250 Shipping Fee
Additional Fees:
TheOnlineFurnitureStore reserves the right to charge additional fees based on any and all of the above "not included" instances. Fees start at a minimum $50.00 per instance, and will be calculated based upon all circumstances. Deliveries to locations that require transport over waterways will be charged $250.00 fee after checkout. TheOnlineFurnitureStore will send each customer a post-delivery email with "not included" services and fees.
Deliveries on weekends or holidays, Storage of merchandise beyond 7 calendar days, Obstructed delivery paths, Additional waiting time at time of delivery, Relocation or removal of items not part of delivery Missed appointments, Cancelled appointments with less than 24-hours notice, Deliveries to zip codes that require transportation by boat or ferry, Refusal of non-damaged merchandise, Additional flights of stairs.
If you require services "not included" in Freight Delivery and would like to upgrade the White Glove Delivery service, you may consult with TheOnlineFurnitureStore service specialist prior to placing an order to receive a cost estimate. Please call us toll free at 1-877-734-7767 or submit a custom quote request. For an accurate quote, please provide as much detail of your delivery needs and/or circumstance
When you receive a delivery, it is VERY IMPORTANT that if there is any damage to the box, carton and/or crate of the item(s) you have purchased that you make a note on your delivery slip. There are several boxes for you to check. The first box asks you if there is damage to the exterior of the package. If there is any damage to the box, carton and/or crate of the item(s) you have purchased you MUST check the box stating “YES” there was damage to the box. Inspect your packaging very carefully.
THEONLINEFURNITURESTORE CURRENTLY DOES NOT SHIP TO ALASKA, HAWAII OR INTERNATIONALLY.